Neuro Football Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how Neuro Football collects, uses, stores, shares, and deletes information when you use the Neuro Football mobile app, support pages, course content, and related services.

Neuro Football is soccer sports performance education. It is not therapy, counseling, medical care, mental health treatment, psychological treatment, diagnosis, emergency help, or crisis support.

Age Requirement

Neuro Football is intended for users who are 13 or older. Do not create an account or use the app if you are under 13.

If the athlete is under 18, a parent or legal guardian should review the app, course content, privacy practices, payment terms, and coaching options before use.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided personal information to Neuro Football, contact support.

Information We Collect

Account Information

We may collect:

  • Email address

  • User ID

  • Sign-in and session information

  • Password reset and account confirmation information

We use this information to create accounts, sign users in, send password reset emails, restore saved progress, protect accounts, and provide support.

Player Profile Information

We may collect information the user enters into the app, including:

  • Name

  • Age

  • Position

  • Team

  • Main goal

  • Profile details

  • Optional profile photo stored locally on the user's device

We use this information to personalize the app, build the player profile, unlock app sections, and display the player's in-app profile.

Optional profile photos are used for in-app display. The current app is designed not to intentionally upload profile photos through cloud sync. If photo upload is added later, this policy and App Store privacy answers must be updated before release.

App Progress and Training Information

We may collect:

  • Mental stat scores

  • Assessment answers

  • Course progress

  • Quiz progress and quiz results

  • Daily training completions

  • Streaks

  • Progress notes

  • Timeline entries

  • Journal notes

  • Pre-match checklists

  • Match reflections

  • Tool usage

  • Locked and unlocked app areas

We use this information to operate the app, save progress, personalize training, show progress over time, unlock lessons and tools, and restore the user's saved app state.

Do not enter sensitive medical, emergency, crisis, financial, legal, government ID, location, or highly private information into notes, journal fields, checklists, reflections, or support requests.

Support Information

If you contact support, we may collect:

  • Email address

  • Support topic

  • Support details

  • Device or app issue information

  • Any information voluntarily included in the support request

We use support information to respond to account help, billing questions, technical issues, app feedback, and account deletion requests.

Neuro Football support is not emergency support, medical care, therapy, counseling, diagnosis, psychological treatment, mental health treatment, or crisis support.

Subscription and Purchase Information

Premium features may require an Apple App Store purchase or subscription. Apple handles payment processing, renewals, cancellations, and refunds. RevenueCat helps Neuro Football verify subscription access.

We may receive purchase status information, including:

  • Whether premium access is active

  • Product identifier

  • Purchase or activation date

  • Expiration or renewal status

Neuro Football does not receive or store full payment card numbers.

Video Playback and Technical Information

Course videos may be streamed through Mux or another video infrastructure provider. Video providers may process technical playback information needed to deliver, protect, and troubleshoot video playback, such as:

  • Video request and playback events

  • Stream performance

  • Playback errors

  • Device, app, browser, and network information

  • Technical identifiers used for video delivery and reliability

We use this information for app functionality, video delivery, troubleshooting, stream reliability, and playback-performance analysis.

Device and Technical Information

The app and its service providers may process basic technical information needed to operate the app, maintain security, troubleshoot issues, and deliver services. This may include device type, app version, network request information, authentication tokens, and error or diagnostic information if enabled by a service provider.

How We Use Information

We use information to:

  • Create and manage accounts

  • Sign users in and restore sessions

  • Save and restore app progress

  • Personalize the player profile and training path

  • Unlock app sections and premium features

  • Deliver course videos

  • Track course, quiz, training, and progress activity

  • Provide customer support

  • Process account deletion requests

  • Verify subscription access

  • Maintain app security

  • Troubleshoot technical issues

  • Comply with legal, platform, and App Store requirements

We do not use Neuro Football data to provide therapy, medical care, diagnosis, mental health treatment, emergency help, or crisis support.

Performance-Language Clarification

Words like "anxiety," "stress," "pressure," "nerves," "overwhelm," "confidence," and "clarity" in Neuro Football refer to common performance-related experiences athletes may have before, during, or after competition. They are not used to diagnose, treat, or describe a medical anxiety disorder, mental-health condition, or any other health condition.

Third-Party Service Providers

Neuro Football may use third-party providers to operate the app and related services, including:

  • Supabase for account authentication, cloud data, and database services

  • Mux or another video provider for course video streaming and playback reliability

  • Apple for App Store distribution, in-app purchases, subscriptions, renewals, cancellations, refunds, and app review

  • RevenueCat for subscription access and purchase status

  • Skool for the separate Neuro Football Academy membership and community when a user chooses to open that external service

  • Email, hosting, or support providers used to operate Neuro Football services

These providers may process information only as needed to provide their services to Neuro Football or as described in their own applicable terms and privacy policies.

If a user chooses an eligible external Academy link, the device's external URL handler and Skool may receive ordinary destination-request information such as IP address, browser or device information, and referral information under their own policies. Neuro Football does not place the user's app account ID or email address in the outbound Skool URL.

Payments

Apple processes App Store purchases and subscriptions. Neuro Football does not store full payment card details. To manage or cancel an Apple subscription, use Apple account subscription settings.

Deleting a Neuro Football account does not automatically cancel an Apple subscription. Users should cancel active subscriptions through Apple if they do not want future renewals.

Sharing Information

We do not sell personal information. We do not use personal information for third-party targeted advertising.

We may share information:

  • With service providers that help operate Neuro Football

  • When needed to process account deletion, support, authentication, video streaming, or subscription access

  • If required by law, legal process, platform rules, or to protect rights, safety, security, or prevent misuse

  • In connection with a business transfer, merger, acquisition, financing, or sale of assets, subject to appropriate protection of user data

Data Storage and Security

Neuro Football uses reasonable technical and organizational measures designed to protect user information. No app, network, database, or transmission method is completely secure. Users are responsible for keeping their account credentials secure.

Data Retention

We keep information for as long as reasonably needed to operate the app, provide support, maintain account records, comply with legal or platform requirements, resolve disputes, prevent fraud or misuse, and enforce terms.

Cloud app progress associated with a signed-in account may be deleted when the account is deleted, except where retention is required or permitted by law, security, fraud prevention, accounting, tax, dispute resolution, or platform compliance obligations.

Local data may remain on a user's device until the app is reset, deleted, or the device removes it.

Account Deletion

Users can initiate account deletion inside the app from the player account area. Account deletion is intended to remove the signed-in account and saved cloud app progress associated with that account, except for information we are legally required or permitted to keep.

If account deletion cannot be completed in the app, users can contact support for deletion help.

Deleting a Neuro Football account does not cancel Apple subscriptions. Apple manages subscription cancellation and refunds. Users should manage or cancel subscriptions through Apple account settings.

User Choices

Users can:

  • Edit profile information in the app

  • Choose whether to enter journal notes, reflections, and checklist information

  • Choose whether to add an optional profile photo

  • Sign out of the app

  • Request password reset

  • Restore purchases

  • Delete the signed-in account in the app

  • Contact support for help

App Store Privacy

App Store privacy answers should match the actual app. If analytics, ads, tracking, crash reporting, profile-photo upload, location features, or new SDKs are added later, this Privacy Policy and App Store privacy answers must be updated before release.

International Users

Neuro Football may use service providers located in different regions. By using the app, users understand that information may be processed in locations where Neuro Football or its service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will update the effective date and may provide additional notice as appropriate.

Contact

Support page: https://www.neuro-football.com/nf-app-support

Support email: jaret.petras@neuro-football.com